Shipment

Warm Fridays — Shipping

Here is your order's whole journey, in the order you'll actually experience it — from the minute you check out to the day it's at your door.

Find where you are on the timeline below. Every stop tells you what's happening and whether you need to do anything.

1–5 Business days
before it ships
7–20 Business days
in transit, US
10–25 Business days
in transit, international

The timeline

  1. Day 0 — checkout

    Your order lands with us

    You get an order confirmation email straight away. If a delivery date was shown to you at checkout, that email confirms it — and the date in that email is the one that counts, not the estimate you saw while browsing.

  2. Days 1–5 — packing

    We pack it and hand it to the carrier

    Every order ships within 1 to 5 business days of the order date, and plenty go sooner. The moment it leaves us, a shipping confirmation with your tracking number is emailed to the address you used at checkout.

    Nothing is required from you during this stretch. Business days mean Monday to Friday — weekends don't count toward any window on this page.

  3. Day 5 — no tracking email?

    Check your junk folder first

    If the 5th business day has passed and no tracking number has arrived, it is very often sitting in junk or spam. Shipping confirmations get filtered constantly.

    Search your inbox for “Warm Fridays” too. If it genuinely isn't anywhere, email support@warmfridays.com and we'll find it and resend.

  4. Day 6 — still not shipped

    We already know, and it's already escalated

    If your order hasn't shipped by the 6th business day, our team is already aware of the delay and has escalated it to our fulfilment team. You don't need to chase us.

    Allow us 3 more business days from that point. Within that window we'll email you an update and your tracking number.

  5. In transit — the quiet stretch

    Tracking goes quiet, and that's normal

    While you're inside 7–20 business days (US) or 10–25 (international), a tracking page that hasn't moved is expected rather than a fault. Four ordinary reasons:

    • The first scan happens late. Often not until the parcel reaches a regional hub near you. During peak periods, when carriers process parcels in bulk, that can take a while — and until that scan, the carrier hasn't formally confirmed receipt.
    • The first scan happens at delivery. On some routes it's the only scan there'll be.
    • The database lags. The tracking record updates behind where the parcel actually is.
    • Some shipments aren't trackable at all. Standard International especially. It's still on its way, and it will arrive by the 20th or 25th business day at the latest.
  6. Past day 20 (US) or 25 (intl)

    Give it five more business days

    If tracking still hasn't changed once you're past that window, allow an additional 5 business days. Orders that run long almost always land on or just after the 20th or 25th business day.

  7. Past day 30 (US) or 35 (intl)

    This one becomes ours to chase

    The last thing we want is for you to be worrying about an order. We have a team watching delays this long, and at this point it goes to our fulfilment manager to resolve.

    We ask for your patience while we investigate, and we will follow up by email within 2 to 5 business days.

    Separately

    Once 30 days from purchase have passed, your order hasn't arrived, and tracking doesn't show it as delivered, you're entitled to a free replacement. The details are on the returns page.

Track your order

Every window, in one place

Stage or service US International
Before it shipsevery order 1–5 days
Standard delivery 7–20 days 10–25 days
Free Shipping 7–25 days
Expeditedwhen offered 7–15 days 10–20 days

All figures in business days, counted from the day the parcel ships.

Free and expedited shipping

  • Free Shipping Delivered within 7 to 25 business days. To keep it free we process and ship by the most cost-effective methods available, so it can sit a little longer before it moves. If yours hasn't shipped yet there's no need to worry — it will arrive inside that window.
  • Expedited Shipping We seldom offer it — keeping the item itself as affordable as possible depends on not routing everything this way. When it is available you'll see it on the shipping step at checkout. Delivery then runs 7 to 15 business days in the US and 10 to 20 business days internationally.

How the dates are calculated

We estimate delivery by adding the transit duration to the projected shipping date. That's the whole formula.

  • Transit time is determined by the shipping speed you select.
  • We count transit in business days, excluding Saturdays and Sundays — unless a weekend delivery option was available to you at checkout.
  • Holidays are factored in.
  • Where you see an “order within” countdown, that's the window to order in to get delivery by the date shown. That date may still change before you finalise your order.
The one to remember

Your order confirmation email includes the confirmed delivery date. Wherever an estimate elsewhere disagrees with it, the confirmation email is the one that counts.

Still need us?

Email support@warmfridays.com with your order number and we'll pick it up from there.

Returns — Track your order — Contact

Nadia Brenner — Customer Care Lead, Warm Fridays®