Returns

The timeline

1. The moment it arrives

   Open it and check what's inside

   Nearly every order ends here, and there's nothing more to do. The two paths below are the only ones that lead anywhere else, so it's worth knowing which is which before you write to us.

2. Path one

   A completely different product turned up

   An incorrect item means exactly that — a totally different item from the one shown on our website. Order the Backless Active Dress and open a pair of leggings; order one product and receive another entirely. That's ours, and we fix it.

   Outcome: a replacement order is created on the same shipping speed used on your original item. There is nothing to post back — keep what arrived.

3. Path two

   30 days have passed and nothing has arrived

   If it's been 30 days from purchase, your order still hasn't reached you, and tracking does not show it as delivered, you're entitled to a free replacement. No photos needed — there's nothing to photograph.

   Outcome: a replacement order is created on the same shipping speed used on your original item. The one exception is the next stop.

4. The exception

   Tracking says delivered, but you don't have it

   Shipments showing as delivered on the carrier's own site — USPS, Canada Post, whichever is carrying it — fall outside the 30-day replacement. Once a carrier records a delivery, the parcel is in their hands rather than ours.

   Contact your local post office with the tracking number. Parcels marked delivered are very often held at the branch, left with a neighbour, or tucked somewhere at the address. If they can't account for it, email support@warmfridays.com and tell us what they said.

5. Everything else

   The right item arrived and it isn't for you

   Our product research team invests real time in selecting what we carry — pieces that reflect current market demand, what's trending, and what's proven popular. That work happens long before anything reaches the site.

   We'd ask for your understanding here: operating a small business comes with significant costs, so we entrust our customers with researching a purchase thoroughly and making sure the product suits their needs before ordering.

   Outcome

   We acknowledge the dissatisfaction, but operational expenses have already been incurred by this point. All sales are final, and we are unable to offer refunds.

What counts as an incorrect item

• Counts — replacement created You ordered one product and a categorically different one arrived. A dress instead of shoes. Lipstick instead of mascara. What's in the box is plainly not what's on the product page.
• Doesn't count — no replacement The correct item arrived but doesn't feel the way you expected. You ordered a weighted piece and feel it isn't weighted. You ordered a size large and feel what arrived is closer to a small.

Claiming a replacement

• Photograph what arrived. Three photos from three different angles. Daylight if you can manage it. This is the single thing that speeds a replacement up most, so it's worth the two minutes.
• Email us. Send them to support@warmfridays.com with your order number and the address you ordered with.
• We create the replacement. On the same shipping speed you originally paid for. You'll get a fresh confirmation email, and a tracking number once it leaves us.
• Keep the original. If a replacement order is created, there is no need to send the incorrect item back to us.

Before you count to 30

Most orders that feel late aren't. Standard delivery runs 7–20 business days in the US and 10–25 business days internationally, counted from the day the parcel ships rather than the day you ordered.

• Business days exclude Saturdays and Sundays.
• Quiet tracking inside those windows is normal — on some routes the first scan doesn't happen until delivery.
• The 30 days for a free replacement, though, are counted from your purchase date, not from the ship date.

The full breakdown — every window, both regions, free and expedited — is on the shipping page.